RIVER does not provide medical treatment and it is totally up to the referred licensed physician to asses the condition and to decide whether Ketamine treatments is the right fit or not.
A client who paid for one of RIVER’s Programs will get fully refunded if the RIVER guide decides they are not eligible. In case the licensed physician assesses the case and decides that Ketamine is not the right choice for a client, they will be refunded 50% of the program’s price.
Cancellation of an appointment 24 hours earlier will result in a 50% refund.
In case a client did not show up without a reschedule 24 hours before the appointment, they will not be refunded.